Who Is Responsible? Delegation, Communication And More

The Situation

Information trickled out that there would be a third gate change for our delayed flight from someone who spoke…

Is Communication A Roll Of The Dice

The Challenge

With the best will in the world we sometimes end up being misunderstood. Communication goes wrong without…

Jumping to Conclusions

The making of assumptions is a problem that escapes the limelight. However, its frequency, pervasiveness and impact has…